Roaming from United Arab Emirates

[Peak1303]

I am in Dubai and wish to add in a 24 hour roaming pass for tomorrow. I am an EE customer on a monthly contract. I didn't let EE know that I was travelling to Dubai and didn't receive a text from them on landing at the airport. I can't connect to a local network and I can't seem to purchase the add on from either EE's website or using my EE app. What should I do to get connected?

[bristolian · Accepted solution]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not.....on pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.