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Roaming EU or Roaming ROW

motorola222
Investigator
Investigator

Hi

Im going away to the USA this week, ive got a swappable benifit i can use to switch to. So was going to switch it to Roaming to allow me to use the Data/Mins/Texts when abroad. 

However there are two available EU and ROW, the More info on ROW tell me nothing, only to look at a table(which isnt listed) . but the EU one seems to mention USA in it, is that correct, the EU Pass is for Europe, USA, Canda, Mexico, Austalia and New Zealand, or am i miss reading something. 

Kind regards

Tom. 

 

 

17 REPLIES 17

I believe O2 only provide 25GB of fair usage within the Europe Zone on all plans apart from their top of the line plans. With EE it is up 50GB of your allowances under Roam In EU or Roaming Pass ROW (Zone 1).

And in places such as the US, those plans could have some interesting clauses around traffic management and data speeds that you may want to look into.

I am unsure, worth looking into, I did read something to the tune of "Also, there's no usage limit on data, but speeds are capped at 2Mbps (that's fast enough to stream content on your mobile without any buffering)"  on their site in relation to some of their Roaming Plans.

I am an EE customer like yourself, just trying to explain it all as objectively as I can to help you make an informed choice on how to proceed.

I personally believe the introduction of Roaming Pass ROW makes EE one of the better networks for the range of countries available in Zone 1 (such as Turkey, China, UAE, Thailand etc, and the previous countries such as the USA, Australia etc) and the generous fair usage policy compared to some other providers, especially if you can get it for the right price or at no additional cost as many have been able to do over the years.

Ultimately the choice is yours. There is a lot of value in your current plan (especially when you have 3 Inclusive Extras which are flexible).  I would just say to make sure that any decision you make on what to do going forward is a considered one based on what else is out there for your needs, and not just an emotional one.

Thanks Matt, that was a constructive contribution. This 'upgrade' to the EE service meant that I had to lose one of my three add-ons to take out the second ROW international use 'inclusive' add-on.

In annoyance and as I'm out of contract, I applied for my PAC code. As expected, the next day I had a call from the  Customer Retention department They went through my account and offered me a £15 / month discount, keeping all three add-ons but on a new 24 month contract, which I have accepted. Quid pro quo.

I've noticed there are changes afoot with the Apple Music / TV / Apple One available add-ons / extras, so there are other issues going on here. Apple TV is a pretty poor offering (even when free) so no great loss, and maybe its time for me to try Tidal for music.

 

 

 

 

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 Hi all

 

I can see people saying that the options are changing.

 

I still have the roam abroad pass as you cam see above, but then I get 3 inclusive extras on top of that, with one option being able to be the other passes you are on about.

 

Is this correct? If I don't have the other roam abroad pass (zone 1) will the old roam abroad pass be irrelevant?

I am unsure if it will still work, but it is possible for it to be removed at any point as it is being discontinued.

Entirely your choice on whether you want to change it ahead of time or stick with it until the change is made automatically.

If you're not travelling any time soon then you could just leave it and see what happens, but beware if you do travel and it changes while you are away then you may need to contact EE Customer Services to get them to switch it to the correct option.

The Zone 1 pass does give a lot more destinations outside of the EU Zone though (33 vs only 5 on the Roam Abroad Pass).

ee.co.uk/roamingrefresh 

comeocome
Valued Contributor
Valued Contributor

What’s a PAC code?

comeocome
Valued Contributor
Valued Contributor

Well I don’t understand why EE has to split EU roaming and ROW Zone 1 roaming into two? One person can’t be in two countries at the same time, so why not just keep it in 1 offer for the customer? So they don’t need to change it back and forth?

I've just received a text to say my inclusive extra will change as above. This thread has definitely helped clarify it for me.

I'll stick to EU for the summer and switch to ROW1 for a North American trip later in the year. The frustrating thing is if I'm travelling to North America but via an EU airport I won't have the same access (I know WiFI is available in airports) but using data etc in transit is helpful for any issues with flights. 

Would be good if it could just be switched on/off as required!

@comeocome : A PAC is a code for porting nos. between networks.

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