Sim stopped working

[Malunda]

I am way I need to log to my bank and i need to use the code  but my phone number is not receiving Numbers please I need help urgently my number is 0*********

[MOD EDIT : please don't post personal information on the public forums]

[Malunda]

Yes Please help give me access to same roaming  só my text can come trough I have a zoom meeting that Will come trough text the link

[Malunda]

I  am abroaf and i pay montlhy

[Malunda]

Yes

[Malunda]

Hi my name is ******* ****** 

I need acesa to my text now i am getting some code from my work app and text are not coming through please give me access now please só o can  complete 

my aplication and attend the meeting the zoom link was sent as tex

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Katie_B]

Good morning @Malunda. 

Welcome to the community. 

Did you activate roaming before leaving the UK?

When you arrived at your destination did you receive a welcome text?

What country are you currently roaming in?

Katie

[XRaySpeX · Accepted solution]

@Malunda : Did you receive a Welcome text upon arrival?

As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.