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Re: Roaming in poland

Broncos
Visitor

But how do I get a Subscription Pack

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @Broncos 

Welcome to the community.

You'll get a text when you arrive which will give you information on the available add-ons for you.

If you have a pay monthly contract you'll need to text ROAMING to 150 before you travel to make sure that your phone is ready to work abroad.

On a pay as you go SIM, you'll need to make sure that the SIM has been used in the UK for a call or text before travelling. 

You can also get an idea of the costs and available add-ons on our roaming costs page.

Michael

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Broncos  Via the EE app or online account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Michael_D
EE Community Support Team

Hi @Broncos 

Welcome to the community.

You'll get a text when you arrive which will give you information on the available add-ons for you.

If you have a pay monthly contract you'll need to text ROAMING to 150 before you travel to make sure that your phone is ready to work abroad.

On a pay as you go SIM, you'll need to make sure that the SIM has been used in the UK for a call or text before travelling. 

You can also get an idea of the costs and available add-ons on our roaming costs page.

Michael

XRaySpeX
EE Community Star
EE Community Star

@Broncos : On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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