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Re: Live chat

Ericaramos
Visitor

Will my phone network work when I travel to morroco

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Crucial to your phone working abroad is to ensure roaming is enabled on your SIM, unlocking access to foreign networks.

PAYG - Ensure you use your phone in the UK first, before travelling abroad.

Pay-monthly - Ensure you text ROAMING to 150 before leaving the UK, and follow the instructions.

View solution in original post

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @Ericaramos 

Are you on EE PAYG or pay monthly contract.

If pay monthly contract make sure roaming is activated on your account. 

For costs see here: https://ee.co.uk/help/mobile/roaming/roaming-costs

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

Crucial to your phone working abroad is to ensure roaming is enabled on your SIM, unlocking access to foreign networks.

PAYG - Ensure you use your phone in the UK first, before travelling abroad.

Pay-monthly - Ensure you text ROAMING to 150 before leaving the UK, and follow the instructions.

Ali_A
EE Community Support Team

HI @Ericaramos 

Following what the other members have advised, please have a look at our helpful EE Roaming - Getting ready to use your phone abroad  page for information if your phone will work in Morocco and what steps you may need to take before you go. 

Ali 

XRaySpeX
EE Community Star
EE Community Star

You'll receive a Welcome text upon arrival at a country giving your roaming options.

If you are on contract, you may use your usual UK allowances in the EE ROW Zone 3 with up to 500 MB data per day if you have more, when you buy the Zone 3 Pass for £7.50 / day. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/morocco.

If you are on contract, just remember to text ROAMING to 150 before leaving UK to ensure the roaming ability is enabled on your no.

If you are on PAYG, just make sure you had already used your PAYG SIM to make a call or text in the UK.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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