ROAMING ADD ON FREE

Bellamakdessi · ‎24-01-2025

I've had SIm only for... Over 10 years. And have amassed quite a lovely bunch of add-ons (extra data etc). However.... My account now says I'm in a 24 month contract? That started in June 2024... When I was in the South African bush ...?! Dunno if this is just a weird system error that it says that. I'm still paying what I always have.

Off to Australia and my account "6 active add one" says:

Full roaming

Free

.... Does anyone else have this?! Seems too good to be true?!

Linzi_H · ‎24-01-2025

Hi @Bellamakdessi

Welcome to the Community!

Just to add to @Chris_B's correct advice above, always check roaming costs before travelling.

If you haven't entered into a new 24-month agreement with us back in June 2024, or taken a new SIM Only deal, then please reach out to our team so they can investigate this for you. Your contract dates should always show accurately online, so definitely get that checked out.

Linzi

View solution in original post

Chris_B · ‎24-01-2025

@Bellamakdessi the ability to roam is not chargeable so its a free add on.
Actually using the device when abroad is.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Linzi_H · ‎24-01-2025

Hi @Bellamakdessi

Welcome to the Community!

Just to add to @Chris_B's correct advice above, always check roaming costs before travelling.

If you haven't entered into a new 24-month agreement with us back in June 2024, or taken a new SIM Only deal, then please reach out to our team so they can investigate this for you. Your contract dates should always show accurately online, so definitely get that checked out.

Linzi