Phone not working

[chunkybetty]

Hi I am having the same issue. Seem to have started when I returned from France.

I have had the network refreshed in store and reset it on the phone.

Roaming has been turned off. All the general data test have been done by the technical team. I have done what you said above and nothing seems to resolve this.

[chunkybetty]

Yes they work fine on wifi

[Ali_A]

@chunkybetty 

What make/model device are you using? 

Have you been able to complete a network settings reset? 

Ali 

[chunkybetty]

It's a samsung s22 and yeah all that's been done 

[Ali_A]

@chunkybetty 

What's the error message you see when trying to use those Apps on mobile data? 

Ali 

[chunkybetty]

Something went wrong please reload page 

[Ali_A]

@chunkybetty 

Can you go to settings >  connections > Mobile networks > Access Point Names > "Internet" should have a blue highlight by it. 

Click the 3 dots at the top right > press "Reset to Default" 

Then try the apps again? 

Ali 

[chunkybetty]

Hi it doesn't have a reset By default just discard 

 

[Ali_A]

@chunkybetty 

Thanks for the screenshot. 

On that screen press back to get to "access point names", then click the 3 dots to the top right. 

Ali 

[chunkybetty]

That seems to have worked .. thankyou so much 

[Ali_A]

@chunkybetty 

You're welcome! Glad I was able to help you with this and your Social Media services are working again.  

Ali