Pay As You Go stuck on SOS / No Service in USA - Roaming flag reset needed

2106 · ‎02-09-2026

Hi,

I am currently in the USA and cannot receive any text messages because my phone is completely stuck on "SOS Only" / "No Service."

I am an EE Pay As You Go customer, and my SIM card is active (I recently topped up and have a confirmed £5 balance on the account). I am using an iPhone and have tried manually selecting both AT&T and T-Mobile, but the US networks are completely rejecting my SIM.

Could a community manager please look at my account profile and manually reset my roaming provisioning profile / activate the international roaming flag on the backend?

Thank you!

Northerner · ‎02-09-2026

Hi @2106

Did you activate the PAYG SIM in the UK.

When did you last make a chargeable call or text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎02-09-2026

Hi @2106

Did you activate the PAYG SIM in the UK.

When did you last make a chargeable call or text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎02-09-2026

Topping-up is not sufficient to activate it for roaming.

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

This public user discussion forum can have no access to your specific account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎03-09-2026

Hi @2106

As you're seeing SOS/ No Service error- are you able to test your SIM card in a different mobile phone? This would help rule out any handset faults.

Ali