Outgoing calls from Mauritius.

[PhilMcGlassup]

I have just arrived in Mauritius, I pre purchased a 14 day zone 2 add on which I have received notification that it is active. Data and incoming calls are working, but every outgoing call I try to make is immediately cancelled. Any suggestions would be appreciated. Thank you.

[XRaySpeX]

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[Northerner]

Hi @PhilMcGlassup 

Subject to the points in @XRaySpeX  post did you add international codes to your number. 

Thanks 

[PhilMcGlassup]

Yes, 0044 code added and first zero removed.

[PhilMcGlassup]

Hi, I have rebooted the phone.
There appears to be only one network, so the auto turns itself back on.
I am on a pay monthly contract, though technically now out of contract.
I didn’t text ROAMING TO 150, have never done that before in other
countries, but data and incoming calls are working fine. Will try your
suggestion of calling CS to check. Thank you.

[Schockwave]

@PhilMcGlassup ,you may need to try +44 rather than 0044, that may work instead, worth a try.

[PhilMcGlassup]

Thanks, I’ll give it a try

[Schockwave]

@PhilMcGlassup , you are welcome, hope it works for you, enjoy your holiday if that is why you are there.

[ee_user14]

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@XRaySpeX wrote:

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. 

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I totally understand why regular posters on this forum have copy & paste answers. But this doesn't take any account of what @PhilMcGlassup mentioned in his first post. If he can receive calls & use mobile data, roaming is working!

Therefore all the advice to try enabling roaming, checking for welcome texts etc is nonsense. It is clearly working!

Manually swapping networks is a good suggestion. +44 is an international standard, precisely to avoid needing to use local variations.