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Not able to make voice calls while roaming in Portugal since electricity outage

RFieldhouse
Explorer

‎01-05-2025 02:45 PM

On 29April there was countrywide outage of power in Spain and Portugal which also affected mobile phone networks etc. I am in Portugal and have not been able to make voice calls since. I have rebooted my phone many times, turned off automatic network selection and my Roaming is enabled. I can’t call customer services as I can’t make calls 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-05-2025 02:57 PM

@RFieldhouse : It is well publicised in the News that there is a major power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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RFieldhouse
Explorer
In response to XRaySpeX

‎01-05-2025 04:26 PM

People on other mobile networks are not having a problem.
Sent from my iPhone
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