No roaming text for USA

[Jojojo123]

I have roaming enabled as I use it all the time in Europe. 

I sent the roaming text to 150 before I left

I received a text saying u get 500mb of data a day for £6.74. 

I tried sending the roaming text again but it was not sent

I just want to sign up for the 7 day/£25 deal. Any suggestions?

[XRaySpeX]

From the fact that you've been offered 500MB data for £6.74 in USA you must be on PAYG. It's not an option for contract. So you can't buy the 7-day Zone 1 pass for £25 as it's only for contracts.

[Jojojo123]

No I pay £26 per month on my current contract and have had a monthly contract for well over 10 years  As seen below

[Katie_B]

Hi @Jojojo123. 

When you arrived in the States did you receive a welcome text?

Speak soon, 

Katie

[Jojojo123]

I received this text

 

[Katie_B]

Thanks for confirming @Jojojo123. 

Does the pass show when you click on the link provided?

Katie

[Jojojo123]

I see this

 

[Katie_B]

To add the new Travel Pass you will need remove the old Travel Data Pass @Jojojo123. 

Are you able to try remove this add-on within your EE app?

Katie

[XRaySpeX]

I didn't think the Travel Data Pass was still available with the new Roaming Refresh. It's not shown on the Roaming Charges page, https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa. Nor is it shown in the Pay Monthly Price Guide 

[Jojojo123]

I removed it but no change but it is difficult to verify as I have no data