Mobile function in Greece

[Filippos89]

Hello, I am currently in Greece and my phone does not work at all. I can not receive or make calls. Only texts I can receive but I can not send any of them. I activated a 7 days add on but the phone still does not work. I have an indication of the voicemail always on as well. 

[Chris_B]

@Filippos89  if you tried just restarting the device? Have you tried manual selecting a different network?

[XRaySpeX]

@Filippos89 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Filippos89]

That did not work but thank you for your response!

[Filippos89]

Thank you very much for your response. I changed from contract to PAYG phone while I was abroad so probably that's the issue. I have an esim so I thought it wouldn't need to be in the UK. I will call them tomorrow at the free line number and I hope we will solve it.

[XRaySpeX · Accepted solution]

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. 

[Filippos89]

Thanks again for your response and your time!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.