ID24926619 a complaint about overcharging

[Wids]

I was charged for Roaming from June until November when I had only required roaming for April and May.  EE refuse to refund me the £100  they overcharged me.  I am a 75 year old technophobe .  I really don't understand  how to use the system.  Anyway. The outcome of a chat with an EE agent was they would repay me a very small amount in compensation ONLY IF I STOP TAKING THE MATTER ANY FURTHER.  !!!!   I didn't know what to do. I have done nothing. Except my nephew has cancelled the roaming thing on line for me.   But this month my bill is still charging me £25 extra for roaming.   So sorry if this is all a bit confusing. I am very confused. I don't know what to do.  Can someone out there suggest what I can do?  Thank you for reading. 

[Mod Edit] Removed personal details including complaint number

[Wids]

 I was charged for Roaming from June until November when I had only required roaming for April and May.  EE refuse to refund me the £100  they overcharged me.  I am a 75 year old technophobe .  I really don't understand  how to use the system.  Anyway. The outcome of a chat with an EE agent was they would repay me a very small amount in compensation ONLY IF I STOP TAKING THE MATTER ANY FURTHER.  !!!!   I didn't know what to do. I have done nothing. Except my nephew has cancelled the roaming thing on line for me.   But this month my bill is still charging me £25 extra for roaming.   So sorry if this is all a bit confusing. I am very confused. I don't know what to do.  Can someone out there suggest what I can do?  Thank you for reading. 

[bristolian]

If you have a complaint that is uresolved after 8weeks, or deadlocked before, you can refer to external arbitration - which is currently Ombudsman services.

Read about "Stage 2" on https://ee.co.uk/content/dam/help/terms-and-conditions/regulatory/ee-complaints-code-of-practice-mar... 

[Wids]

Thank you

[XRaySpeX]

@Wids : The Roam Abroad Pass is a recurring add-on until you cancel it. Really the onus is on you to stop it when you've finished with it. I shouldn't continue with the complaint & settle for the small compensation offered. I can't see you winning any more.