I need my spend cap increased

HellooEE · ‎14-10-2026

I am abroad and need to change my spend cap limit from £0 to £50 so that I can still receive 2FA texts and make urgent calls on my mobile. I have downloaded the app and there’s no option to increase my spend cap. And I cannot call customer service as you are charged for calling them abroad and I have a spend cap. I would greatly appreciate some assistance as I am currently locked out of various accounts - including banking - as they all use 2FA.

Northerner · ‎14-10-2026

Hi @HellooEE

Read here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Are you sure you have roaming activated on your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎14-10-2026

Hi @HellooEE

Read here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Are you sure you have roaming activated on your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ee_user14 · ‎14-10-2026

@HellooEE wrote:
I am abroad and need to change my spend cap limit from £0 to £50 so that I can still receive 2FA texts....And I cannot call customer service as you are charged for calling them abroad and I have a spend cap.

Lack of spend cap does not prevent a phone from receiving text messages, whether in the UK or abroad.

Calling CS from within the EU is not charged. And the same for anywhere else, if you have a billing pass,