Full roaming

[Toppere31]

Hi, I’m on a monthly contract and have been since 2020. I have a ‘full roaming’ add on. Last year I was able to use my home allowance in Australia for £25 per month.
However this option wasn’t available to me this year when I went. I had pay £6 for a 24 hr pass and then buy a ESIM.
I didn’t try and activate it before I left the uk, would this be the reason I couldn’t activate it in Australia and also is ‘full roaming’ the same thing? TIA

[lawfop]

I've had exactly the same problem. Very ambiguous and confusing.

[lawfop]

The terminology: 'FULL ROAMING' is extremely ambiguous and confusing as it's clearly not that. Please add some details to let customers know, what this means.