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EU roaming fair usage

HectorsHouse
Visitor

Yesterday I bought a plan with ‘free’ EU roaming. I expect there is a fair usage clause but I cannot see it. Can someone tell what it is & when it resets ( daily, weekly, per billing cycle).  If you reach the limit, do you then flip on to the daily roaming charge?Thanks. 

1 SOLUTION

Accepted Solutions

Yes, the FUP for roaming data in EU is 50 GB per billing month. You'll find it mentioned on p4 of EE pay monthly plans price guide under "Fair use amount".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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11 REPLIES 11
Schockwave
EE Community Star
EE Community Star

Hello @HectorsHouse ,

Welcome to the community,,

Yes, the fair usage for free roaming data is up to 50GB per month, it resets each month at your billing date. Not sure about the latter, hopefully someone can answer that one for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Yes, the FUP for roaming data in EU is 50 GB per billing month. You'll find it mentioned on p4 of EE pay monthly plans price guide under "Fair use amount".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Beepee53
Investigator
Investigator

I understand what the so called "fair usage policy" is, but I don't understand why it exists. I can use less than half of my UK data which is  paid for every month when I'm roaming. Why?  I don't think EE incurs extra charges for providing data while roaming so why should I incur extra charges for maxing out my contracted amount?

I hope you are aware that it is not just EE, and the 50GB is quite generous compared to many other networks. 50GB in the USA for example is a very healthy allowance to get from a roaming perspective with no speed caps or aggressive traffic management (at least to my knowledge). This type of policy is adopted in many countries.

Generally it is to prevent abuse by obtaining a SIM from a different country and using it continuously abroad. Roaming customers can put a strain on the network resources in the countries they're visiting and this has to be managed so that residents continue to have satisfactory bandwidth as they are the core customers.

Operators have to maintain relationships and contracts to allow customers to roam on foreign networks. Sometimes the conditions to offer roaming in a country are dependent on a Fair Usage Policy being in place for roaming customers or some other form of traffic management for their customers abroad.

Obviously the networks have no way of charging customers roaming from different countries directly, so the funds from roaming charges and surcharges are often used to support their own network costs that are incurred as a result of customers visiting from abroad. The same goes for other nations, where the fees they charge their own customers are used to support the network running costs associated with customers visiting from abroad.

Thanks for the response Matt.  The nub of it seems to be FUPs help avoid visitors gumming up networks for "home" users. But if I'm using my 125 gb allowance via, say, Orange in Spain, doesn't that free up 125 GB of capacity on EE in the UK for some lucky roaming Spaniard?

Having just been billed for my annual "inflation plus" price increase I'm less inclined to buy your stuff about process management thanks.


@Beepee53 wrote:

But if I'm using my 125 gb allowance via, say, Orange in Spain, doesn't that free up 125 GB of capacity on EE in the UK for some lucky roaming Spaniard?


Now you're getting into the realms of capacity management, which brings in the whole differential between the radio access side & core-routing piece!

The commercial agreements between roaming networks will cover FUPs & traffic management, but Matt's reply above certainly covers some of the basics - things are rarely as simple as most customers would like!!

So basically, it's complicated, perhaps more than the average person will
understand? So just pay up and shut up?

What this customer would like is to use the data I've already paid for, for
once. My average monthly use over the last six months has been 17 GB. That
includes a fair amount of roaming. As I have fast fibre at home my main
usage in terms of data volume is currently roaming. I pay £35.60 for 125gb,
soon to be increased by inflation plus 3%, or whatever the current rip off
formula is. But I have to be grateful for the "generous" roaming allowance
of 40% of that? In what other commercial sphere are customers prevented
from using goods or services already paid for, by the vendor? It's a
nonsense.

If there is a real life problem out there that UK FUPs are designed to
solve then point me to it. Meantime it feels like I'm just another mug
that's paying for an even bigger superyacht for some mega billionaire.
Fortunately my contract period is up soon and I'll be off back to cheap
paygo for home and a country based data SIM when abroad.

Hasta luego.

@Beepee53 wrote:
My average monthly use over the last six months has been 17 GB

Usage of well over double your average is more than covered by the existing FUP.

Completely irrelevant, I want to significantly increase my streaming whilst
abroad.

Who are you? If you're an EE employee can you answer my question? What is
the problem your FUP is trying to solve?