EU 7 day pass

Lee1977stew · ‎12-09-2026

Really confused on both contracts purchased a 7 data data pass but seem to have been charged twice with data roaming daily charge and also 7 day pass

Peter_W · ‎12-09-2026

Hey there, @Lee1977stew

Welcome to the EE Community!

Just to check first of all, where are you visiting at the moment, and did you purchase the 7 day pass before or after you landed?

If it's the latter, could something have triggered the daily charge prior to you purchasing the pass?

Peter

XRaySpeX · ‎12-09-2026

You have 2 contracts. Have you been charged the 7 day pass on 1 no. & the daily charge on t'other? If so, that is correct. Roaming fees are levied per no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lee1977stew · ‎12-09-2026

No we purchased the 7 days pass on both contracts and there is also fail rate on both contracts - will go check dates

XRaySpeX · ‎12-09-2026

What "fail rate"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP