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Data roaming USA

Michael1101
Explorer

I went to the USA last year and added on the roaming packing before I left the UK and everything worked fine. I’m going back this year and looked at doing the same again but it says you can’t buy the roaming add-on until you’re in the country you’re visiting. This seems ridiculous. So once I get to the USA how will I buy the add-on, when I need to use my data, to buy the data add-on, that lets me use my data in the USA?
The only way I can do this I assume, is by using data while I don’t have an add-on activated, which will be charged at an extortionate rate to use it? Is this intentional by EE to make some extra money from people by forcing them to use out-of-allowance data? 

1 SOLUTION

Accepted Solutions
Matt_124
EE Community Star
EE Community Star

EE will allow you to access the add-on link sent in the text message upon landing to purchase your pass.

Just make sure roaming is enabled on your account by texting ROAMING to 150 before you leave the UK and ensuring it confirms you are set up to Roam.

View solution in original post

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Michael1101  You’ll be able to purchase the add on  you’ll receive a text message with what’s available for you to purchase.   Texts don’t use data 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

As above - links to purchase add-ons are in the welcome text-message. You can't otherwise use data until you have an add-on.. only calls & texts can be used abroad without add-ons covering them.

XRaySpeX
EE Community Star
EE Community Star

On arrival you will receive a Welcome text offering you to buy the Zone 1 Roaming Pass for £5 / day or £25 / week. This will allow you to  use your usual UK allowances there with up to 50 GB data per billing month if you have more. You don't need data to receive & reply to texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Matt_124
EE Community Star
EE Community Star

EE will allow you to access the add-on link sent in the text message upon landing to purchase your pass.

Just make sure roaming is enabled on your account by texting ROAMING to 150 before you leave the UK and ensuring it confirms you are set up to Roam.

Michael1101
Explorer

Thanks everyone (I’ve only just saw these replies as they went to my junk mail) 

It still concerns me that as soon as I land, I’ll be charged for using my phone abroad before I get chance to activate the add-on. 

On our last trip, my girlfriend, who is with another provider and had no add-ons, immediately received a text upon landing that she’d hit her out-of-allowance spending cap, even though she hadn’t used her phone. So it must have been from receiving a text or her phone trying to connect to local networks or something.

Not sure if the same will happen with me this time with EE? 

Receiving texts is free worldwide. It costs nowt just to connect to the local network. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP