Charges

Harwood1986
Visitor

I visited Turkey last month and was told all calls and text was included in my contract now noticed I’m being charged £114!

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Harwood1986 ,

Welcome to the community,

Which plan do you have, as the only ones that include the rest of the world is the full works plan.

I would suggest speaking to customer service about it, as Turkey is not part of Europe.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Harwood1986 ,

Welcome to the community,

Which plan do you have, as the only ones that include the rest of the world is the full works plan.

I would suggest speaking to customer service about it, as Turkey is not part of Europe.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.