Cannot make and receive any phone

[JadeZhou]

I have purchased the pack and also have some credits in my account, but I could not make or receive any phone calls. What's worse, I cannot even make and receive phone calls to 150. Who could tell me what can I do now? Or Does anybody know about the email of 150?

[Katie_B]

Hi @JadeZhou. 

I would love to see if I can help.

Is the SIM a new SIM?

Speak soon, 

Katie

[JadeZhou · Accepted solution]

Thank you for your help! Maybe because I am in another country outside the UK and the network status of EE is not good enough here in my country, and the staff has advised me to buy an add-on subscription roaming pack.

[Katie_B]

Hi @JadeZhou. 

Did you activate your EE SIM before leaving the UK?

Katie

[JadeZhou]

Yes. I have activated that EE SIM and used it for nearly a year in the UK.

[Katie_B]

Thanks for confirming @JadeZhou. 

Are you roaming outside of Europe?

Katie