Can’t make calls or anything

[Tomkane]

Currently in NZ and I try call or text anyone even 150 it says calls to this number are barred. I just £10 to be hung up by ee and get no where and now I can’t keep doing that. I can’t receive calls or text only texts from pins or we weirdly.. help!!!

[Chris_B]

@Tomkane  Are you on contract or PAYG ?  

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

[Tomkane]

I didn’t do this. I wasn’t told to do this by EE customer support. They just said text 159 every now and again to keep your number

[Tomkane]

I didn’t do this. I wasn’t told to do this by EE customer support. They just said text 159 every now and again to keep your number