Calling Home from Abroad

[64Dinz]

For sometime now I’ve been unable to make calls home when I’ve been working abroad. My account has full roaming but it appears my phone won’t receive calls from, or connect calls to the U.K.  I first discovered it in June in Berlin, July in DC, September in Maui and now Bremen in November. My work phone, which does have roaming works fine alongside it 🤷🏻‍♂️. Personal phone is a iPhone 13 work phone a 15. No explanation and ee unable to help!

[XRaySpeX]

@64Dinz : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[64Dinz]

Apologies...I think I misdirected the conversation by mentioning roaming.  The problem is I cannot make any calls home from abroad!  They all fail to connect and last time I was in the US I was able to make a call back to the UK on my work phone which had no travel plan but not on my own phone although the phones were next to each other on the desk!  

[XRaySpeX]

Making calls from abroad is roaming. So it's not immaterial & what I said holds.

[bristolian]

---

@64Dinz wrote:

For sometime now I’ve been unable to make calls home when I’ve been working abroad. My account has full roaming but it appears my phone won’t receive calls from, or connect calls to the U.K.

---

Does your phone show a connection to local networks in those countries? And if so, can it send or receive text messages?

[64Dinz]

Thanks for your help but my work phone worked without a roaming 'plan' but my personal phone doesn't connect with or without a plan - even when the 2 phones are next to each other!  I am totally 'bamboozled with he problem.

[XRaySpeX]

Which provider is your work phone with?

[64Dinz]

In ever country it fails to connect calls it connects to the network and sends and received texts.  Just won't connect calls?

[64Dinz]

EE...exactly the same provider just a business account rather than personal.

[XRaySpeX]

Well, 1 may be enabled for roaming & t'other isn't.