Call Barring

[jaydelady1]

Hello I urgently need help by 9.15am UK time for an important phone call. I'm in new Zealand and I'm trying to disable call barring on my phone but it won't work, even with trying to use the pin 0000 or 1234. I've tried calling AND texting 150 but it just won't work because of the bar. I've even tried emailing EE and Oppo (my phone) to change the pin but no reply. Please someone help me figure out what my pin is.

[XRaySpeX]

@jaydelady1 : What is the actual issue? Is it that you can't use your phone there at all? How do know that call barring is at the bottom of it?

Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[jaydelady1]

I can use data easily which is the confusing part. I've gotten to call barring settings on my phone but always says network or SIM error. I will try rebooting once you've replied. How would I activate roaming on my EE account? I have fiddled around with manually connecting to networks and also WiFi calling but because of the call barring on my actual phone I can't do it. 

[jaydelady1]

I'm also on contract and I have a data roaming add on

[XRaySpeX]

A data roaming add-on is irrelevant. It's your ability to roam in general in the 1st place.

Use Skype as suggested.

[bristolian]

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@jaydelady1 wrote:

I can use data easily which is the confusing part.

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If you're definitely using mobile data, you are already roaming and thus that's not the issue.

A spend cap would more than likely cause issues with roaming spending in general and is thus unlikely. An international call bar is the next thing to check - this may end up being a CS call.