Abroad useage

[KarenThomas]

So I’m in Australia as I do every year and have a plan allowing roaming as I travel all year between several countries outside the uk. Never had a problem until now and recently in NZ. Why can I not make calls on my plan which, by the way, has increased by 8 GBP MONTHLY SINCE 2022. I signed up for unlimited text and calls. And now the once friendly EE who I signed up with have completely **bleep**ed me off with their passcodes, online nothing help and total non friendliness. Wish I didn’t need you. Please can someone who knows within EE get me back on track. 

[bristolian]

Does your phone show a connection to any Australian networks? What happens when you try making a call?

Can you send or receive text messages? Did you receive a welcome text message on first arrival?

[XRaySpeX · Accepted solution]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.