Account

Overcharged

Hey I don’t know if this is normal but I have an iPhone 12 with unlimited calls and texts but 120g but from last month they’ve put the gigs up to unlimited because I ordered a broadband . I took my phone contract out October 2022 and it cost me then ...

50% friends and family and misold contract

Hi, I have recently upgraded my sim only deal and was informed by multiple staff from EE (when deciding) that I will get 50% off my sim only contract. I upgraded my sim only to the full works and also was informed at the time that they would give me ...

Unable to connect to Netflix - recently changed contract from BT to EE.

How do I find my EE account number -

My EE app on my phone does not work - so I cannot find out how to find the EE Number - I cannot see it on my account via my computer either! 

charges

I have just moved from plusnet to EE a £10 charge has beeb posted to my account - what is it???

EE perks password reset email not sending

Can someone please help? I'm trying to reset my password for EE perks for NHS discount but I’m not receiving any emails on my personal or my work email?TIA 

Samsung s24 ultra with free tablet

I have got the s24 ultra and was told I would get a free tablet but haven't received it yet. 

Broadband prices

Has anyone else’s broadband price jumped twice in the last few months?

Why did I have to spend 25 minutes on the phone and do some weird screen share?

Signed up for a 1 month rolling contract data only sim online,  which was sent to me yesterday. On trying it out today I had to call EE as the speed seemed to be capped. Turns out I had somehow signed up to a no frills capped plan. The agent told me ...

Number Deactivated After Inactivity

Hi everyone,I'm hoping someone might be able to shed some light on my situation. I have an EE SIM card that I purchased in the UK and used for a year while living there. I returned outside UK last September and haven't recharged the SIM since then.Fo...