Account

For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3841 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3409 Posts

Orders

A place to ask questions about your orders from EE.

4165 Posts

Activity in Account

Overcharged

Hey I don’t know if this is normal but I have an iPhone 12 with unlimited calls and texts but 120g but from last month they’ve put the gigs up to unlimited because I ordered a broadband . I took my phone contract out October 2022 and it cost me then ...

No order confirmation

I have ordered a new iphone 14 off the EE website. Order placed and they took the deposit from my account (have checked and this has not been refunded). Got a notification that the order was not confirmed but that I had to contact them to confirm det...

Closing account

HelloI had a text this morning from ee to say that I hadn't made a call or sent a txt for some time and that its important that I use my phone or I will lose my number as per terms and conditions. I have logged on to the ee website to say that my acc...