the Internet

[Dmytro1]

hello, activated the EE card in England on Anroid, moved to the European Union, put the card in another phone, now the EE card does not work on the Internet. how to be?

[bristolian]

Do you have a PAYG or pay-monthly account?

Is your phone connecting to a local network abroad, and displaying service?

Are you able to make & receive calls in that country?

[Dmytro1]

 I have an account with a monthly payment
,my phone connects to the local network and displays the service
,no I can't make or receive calls

[Leanne_T]

Hi @Dmytro1

Do you top up each month and add a pack or is this a contract account with a direct debit set up to pay the bill?

When was the last time the SIM card was used? 

Leanne.

[Dmytro1]

I have a 100 GB package for £30, unlimited calls and unlimited messages, charges my account every month, last used EE in England around 01/07/23 or 01/09/13

[Leanne_T]

Thanks @Dmytro1

What is the plan called, you can find this in your My EE app? 

Can you send and receive texts? 

Leanne

[XRaySpeX]

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@Dmytro1 wrote:

activated the EE card in England

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How do you mean by "activated"? Did you make calls & texts in UK before going abroad?

That sounds like a PAYG SIM with a pack costing £30 every 30 days.

[Dmytro1]

SUBSCRIPTION PACKS

More data + minutes + texts each month with just one monthly recurring payment

Your current Subscription Pack

You're renewing your Subscription Pack every  days by card ending,no i can't send texts

[Dmytro1]

I can't figure out if it's this package,PAYG SIM with a pack costing £30 every 30 days

no I didn't stink before leaving but the border

[XRaySpeX]

@Dmytro1 : EE PAYG SIMs need 1st activating on EE's home UK network by making calls or texts in UK before they can be used abroad. If it wasn't you can't now use it until you return to UK.