pay as you go - no access to phone calls or texts but I have data

GarySargent · ‎02-07-2023

I purchased a £30 pay as you go sim and have activated it.

I have mobile data but I am unable to make calls or send texts. I have received a text to tell me that I have unlimited minutes in the UK and EU.

Please advise how these get activated.

Thank you

i

XRaySpeX · ‎02-07-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

GarySargent · ‎02-07-2023

Thank you for trying to help.

It just shows that I have the 125gb of data and unlimited minutes and texts.

I when I type AL it shows my balance is zero .

We will call their customer services team tomorrow.