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internet not working on new sim card

MAgda1245
Explorer

‎06-12-2022 05:21 PM

I bought a new sim card a few days ago
100GB data plan that does not work.there is a 4G network

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎06-12-2022 05:38 PM

Hi @MAgda1245 

Are you in the UK? 

If you text BA to 150 what does it say?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
MAgda1245
Explorer
In response to Northerner

‎06-12-2022 05:42 PM

I can't send a message

0 Helpful
MAgda1245
Explorer
In response to Northerner

‎06-12-2022 05:44 PM

I bought and topped up the card in the UK but now I'm in France

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MAgda1245

‎06-12-2022 06:35 PM

@MAgda1245 : Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP