how can I topup if my number is not in use, disconnected? can I reinstate a no

[vvoiev]

how can I topup if my number is not in use, disconnected? can I reinstate a number

[Profile closed]

Hello @vvoiev 

If the PAYG Sim hasn't been used for a Chargable Text, Call with in 6 Months then it will go into Hibernation Mode.  Will have to call CS to get it back working.  If after 9 months of not being used the number is then recycled and won't be able to get it back.

When was the last time you used it?

[vvoiev]

I didn't used it for more than 6 months, I called the EE told me that I will be able to use it again, but it says: can't make a call while call barring is on! but I don't have call barring active, restarted many times, still cannot use it. I am in roaming, I topped up £5 but nothing

[Katie_B]

Hello @vvoiev.

If you have a pay as you go number that you haven’t used for a while it may go into hibernation. 
If you’ve had no chargeable activity on your account within 60 days we’ll contact you by text to make sure you’re still using your SIM card and that you’d like to keep your account active.
Chargeable activity is either making a call, sending a text message or using some data allowance to browse the internet. 
If you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. Don’t worry, at this point it’s not too late to reinstate your number. Just give our Pay as You Go team a call on 0800 956 6000.

Katie 

[XRaySpeX]

@vvoiev : If you haven't used for more than 9 months then it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.