Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[blogs1]

I’m still getting contacted by the tech team every week/10 days. I share some stuff when they want to track the log-in but still no solution 😞

[mikes2400]

I haven't been able to see my usage for months on the EE website. Have given up -I can see from replies that nobody at EE is interested.

[LINDA112]

It's really annoying!

[354-]

Hopefully the function will emerge in June!

[Rach_H]

Hi all,

Thanks so much for your patience with this.

If you go to Manage > Mobile & SIMs > Credit (this tile will only show if you have credit remaining > History and recent activity > Recent Activity, then this will show the credit you have remaining. 

You'll also be able to see your remaining balance for your active pack. 

Rach

[mikes2400]

You clearly haven't understood what people are complaining about. As the originator of this thread said way back in November "Previously I could see my usage including how many minutes, and to whom I had called". That's what's still missing - no usage is shown.

If EE no longer intends showing usage then say so, then we will know. But so far nobody in EE seems capable of answering a straight question.

[Rach_H · Accepted solution]

The app will no longer show this information, but you can find information about your credit and allowances sing the steps above.

You should be able to see a breakdown of who you've called and for how long in your phone's call log.

Rach

[XRaySpeX]

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@Rach_H wrote:

Credit (this tile will only show if you have credit remaining

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Clever! When you have spent all your credit (even on your active pack) you are not allowed to see what you spent it on.

[blogs1]

Not actually what we are looking for as others indicate.

Yes, you can see a total, and yes you can see your credit, but you cannot look at past usage for the month which for some of us is important. Also, you only get a total of minutes remaining which if you are me, you will have a large number of free minutes due to ‘boosts’ acquired over time, but these are lumped in with pack minutes so unless you remember how many boost minutes you have, you can’t tell how many pack minutes you have left.

I have been in regular touch with the tech level 2 team who are still trying to resolve things but haven’t been able to yet. Most recently I spoke to them on Sunday or Monday and again gave them log activity.

Sorry - not helpful to suggest this works when it doesn’t do what it used to, and what it’s supposed to  😞

[blogs1]

Again not what we had before and not what we are looking for and this has always been about the web access not the App.  Essentially the link to ‘minutes’ on the relevant page doesn’t work - it sends you on a fruitless journey to a generic  page giving info about the pack, total credit etc. not to the usage. Essentially it’s a kind of broken link.

There seems to be commitment from the tech team to resolve this but it is proving challenging for some reason where an update has obviously lost the importing of the minutes date for the previous month into a webpage. I have had around 8 calls with the relevant admin tech team member. They phone me with the next line of inquiry from the design/programming team. They dutifully pass log info on to the design team/tech team who check the log details, try something and then ask me to check again to see if it is resolved. This has been for the last 4-6 weeks. They say they wouldn’t be keeping at things if they weren’t going to try to resolve things

Still hoping but then I’m a glass half-full person.