Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[blogs1]

Yes I asked at the time where the info came from in case the different bits of EE weren’t talking to each other. Unfortunately that did’t happen

At no point until their getting an email last week, has the tech team had the info (if it proves to true). The letter I had recently just apologised for taking so long to resolve things with an option to raise further with Ofcom

I’m still waiting for confirmation 😱

[blogs1]

Hi XRaySpeX

Yes - at the very least the links need to work or be removed

😳

[blogs1]

Another call from the tech team this afternoon. They are trying hard to get updates from the relevant development team.

The issue has now been raised by the tech team with a senior team in product development, who are seeking to update the tech team. The product team recognise that this may well be a legacy issue as someone in this forum commented earlier

My tech team contact is doing all that he can to push the development team to look at what can be resolved so that the webpage works more meaningfully though whether the product development people can or are willing to reinstate the breakdown info is unclear.

I have reiterated that currently on the webpage

•  I cannot trace when the last top was
•  I can’t tell how many pack minutes and how many boost minutes I have (so can’t tell whether I still have international minutes.)
• I can’t get a itemised breakdown of usage
• Other people in the community are equally concerned with the issue and want for it to be resolved
• The app is no better

It is likely to be another week or so before I get a further update.

[XRaySpeX]

@blogs1 : You are unlikely to get International mins unless you have bought an International Calls add-on. They are not included in your pack allowances.

You can see your pack mins by texting AL to 150. You can see your boost mins by texting BOOST to 150. 

[blogs1]

@XRaySpeX

My international legacy pack allows me to buy 250 mins international monthly🙂 

No longer available to new subscribers of course as you indicate you need the add on

[blogs1]

So final outcome for what it’s worth…… a call from the tech team this morning where they read me the reply from the senior product dev team.

The product team won’t reinstate the opportunity to see the usage breakdown for PAYG - costs and small number of legacy users in essence and new packs being structured differently. Itemised usage only available to contract customers as part of billing

They will raise a design ticket to try to split pack minutes and boost free minutes but it might take some time as it won’t be prioritised

I have to say that the tech team have been great but obviously were working in the dark re the business decision made some time ago. However overall  it does leave me feeling EE as a company treats me as a second class customer in terms of their treatment of  PAYG customers compared to pay monthly

[ee_user14]

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@blogs1 wrote:

However overall  it does leave me feeling EE as a company treats me as a second class customer in terms of their treatment of  PAYG customers compared to pay monthly

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A PAYG customer provides no guaranteed income beyond existing credit, and could leave at any time. A pay-monthly customer is committed for at least the duration of their minimum-term, and for the next 30days regardless.

I'd be absolutely amazed and gobsmacked if any network treated PAYG customers as totally equal.

[354-]

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@blogs1 wrote:

The product team won’t reinstate the opportunity to see the usage breakdown for PAYG - costs and small number of legacy users in essence and new packs being structured differently. Itemised usage only available to contract customers as part of billing

 Oh dear!