Using Credits to subscribe to a pack

cvincent535 · ‎28-08-2024

Hello, if anyone can help. I have credits on my EE account but everytime I try to buy a subscription pack, it asks me for a payment method and when I did put my card details in, it took the money out from my card instead of my EE credits (which I had just topped up as well). It ended up billing me twice with some useless credits remaining on my balance. Thank you in advance.

XRaySpeX · ‎28-08-2024

@cvincent535 : You choose the wrong payment method. It should have been by your PAYG credit, not by Direct Card Payment.

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by PAYG credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎28-08-2024

@cvincent535 : You choose the wrong payment method. It should have been by your PAYG credit, not by Direct Card Payment.

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by PAYG credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP