Upgrade old £10 payg pack to new

[Soo93]

Hi, hope someone can help me.

2 years ago I bought a PAYG sim from a supermarket. It was a £10 pack and gives me 2GB and 100 mins.

Today I found out that £10 packs give 5GB and 500 mins.

Can I change my pack to the new pack?

And if I do, can I keep the boosts I have earned, and stay on PAYG (topping up with vouchers from the shop)

And if I can, how do I do it?

I would really like more data for my money.

Thanks in advance for any help

[Katie_B]

Good Morning @Soo93. 

Welcome to the EE Community. 

If you text ALL PACKS to 150 does the pack including 5GB data for £10 show?

Speak soon, 

Katie 🙂

[Soo93]

Yes, it does show.

That is how I found out about it.

[Katie_B]

If you text PACK10 to 150 @Soo93 this will start your pack from your next refresh date. 

If you want to start it now then you can text NOW to 150. 

More information regarding packs and data roll over can be found HERE.  

Katie 🙂

[Soo93]

@Katie_B 

Thank you!

I was worried I would need to get a new sim or something.

I have to be honest, I have rarely used the phone till recently, and it is all a little confusing.

You have been very kind and helpful, thank you.

[Katie_B]

You are most welcome @Soo93. 

If you need anything else please be sure to come back and let us know, 

Katie 🙂