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Unable to Top UP My pay as you go phone although it is already registered.

KMoss
Visitor

‎29-03-2022 08:22 PM

I have two pay as you go phones. One I can top up on the web site - no problem.

My other phone is registered but does not appear on the top up part of the web site.

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎29-03-2022 08:33 PM

@KMoss : In your MyEE have you switched to its a/c in the "Switch accounts" drop-down?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)