Top up

Eldeger
Visitor

Topped up via mobiletopup.uk and received an EE voucher for 50gbp. How do I top this up? I am in Germany at the moment but got my EE sim in the UK. Will my location matter?

1 SOLUTION

Accepted Solutions
_MrR_
Scholarly Contributor
Scholarly Contributor
If you have access to your sim then as @XRaySpeX has stated, you can send a text (following the instructions in his message) and recharge your line. 
 
If you don't have access to your EE sim then you can ask someone else who is on EE to recharge it for you.
 
According to the site, they need to send a text to 150 (same process as above) but after typing the voucher number, leave a space then type in YOUR mobile phone number.
 
I snipped the below from the site for you: 
Screenshot 2023-05-14 at 06.11.27.png

View solution in original post

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

@Eldeger : Yes, you need to text VO {space} Voucher no. to 150 from the SIM itself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
_MrR_
Scholarly Contributor
Scholarly Contributor
If you have access to your sim then as @XRaySpeX has stated, you can send a text (following the instructions in his message) and recharge your line. 
 
If you don't have access to your EE sim then you can ask someone else who is on EE to recharge it for you.
 
According to the site, they need to send a text to 150 (same process as above) but after typing the voucher number, leave a space then type in YOUR mobile phone number.
 
I snipped the below from the site for you: 
Screenshot 2023-05-14 at 06.11.27.png

Farahalom1
Visitor

How do I top up my number 

James_B
EE Community Manager
EE Community Manager

Hi @Farahalom1,

Welcome to the EE Community. 🙂

Please see How to top-up a pay as you go phone.

Hope this helps.

James

Trying to do the same thing. That link takes you to the Billing and Payments Help page which contains absolutely no information on top ups.

I chose an EE sim for my MiFi because the signal is good, however the App and the website are absolutely useless. If I cannot top up my sim to get some more data I will be stopping it and sending it the same way as its Smarty predecessor.. To the bin.

XRaySpeX
EE Community Star
EE Community Star

@Adwal74 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
zubairihsas
Visitor

I need 10 top-up

Katie_B
EE Community Support Team

Hello @zubairihsas

Welcome to the community. 

You can top up by logging in to your EE account online. 

Alternatively, there is also the Fast Top route

Katie

Robgas1
Visitor

How I pay card top go