Things not working

[swordsteel]

For many month now, have I been 3 packs away from a boost... and I did start my pack before 7 July 2021 to be but that dont seam to make a deferens.... 

[James_B]

Welcome to the EE Community, @swordsteel 🙂

What response do you get if you text BOOST to 150?

James

[swordsteel]

Hi James_B 

I get "Great news. You will get an extra 1.2GB every tine you buy a pack. you are also 3 packs away from being able to add another boost. For more info go to EE. ee.co.uk/EE" 

[James_B]

Which pack are you using, @swordsteel?

James

[swordsteel]

I have been using the 5£ from 2019...

[Leanne_T]

Thanks for coming back to us @swordsteel 

To get your account looked into, please call us on 150 and our mobile guides will be happy to help with your free boosts. 

Leanne 🙂

[swordsteel]

i guess i have to call support not even the top up works....  (update: I did retry with 10£ and then it did work, after that did i try with 35£ and back to same error, like the payment gateway asking what option sms app etc. to pay it's you not working)