Switching from pay monthly to payg

[lebeaufils]

Hello, I'd recently contacted EE customer service through live chat to switch from pay monthly to payg. Then I'd waited the 30days and paid the final bill. However, instead of having a payg set up, I have now lost access to my number, the app says that my account is closed, and I can no longer obtain a PAC code.

I really need my old number back as it is still in use... Any ideas as to what I can do about this?

[Leanne_T · Accepted solution]

Morning @lebeaufils 

Thanks for coming to the community. 

If you give us a call on 0800 956 6000, one of our guides can check the account and see what options are available. 

Let me know how you get on.

Leanne.

[lebeaufils]

Thank you it is solved now, the number worked again today and I was able to receive the text to add it to the account.

[Lesley_W]

Thanks so much for popping back to let us know you're sorted @lebeaufils

Have a lovely weekend!

Lesley