Hello @Zeyna ,
Welcome to the community,
Pay as you go subscriptions are not usually reimbursed, so you will not get a refund, this is a public forum, there is no account access here and so you would have to ring 150 and speak to them, but doubt you will get a refund, not sure if you have just joined, why you need a refund, as you need credit to make calls and send text messages.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
