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Subscription Pack Hasn’t Renewed

TheScottishGuy
Investigator
Investigator

‎07-12-2022 07:58 AM

Hello, 

My £20 Subscription PAYG pack hasn’t automatically renewed despite having sufficient funds. 

Please help! 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎07-12-2022 08:08 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
TheScottishGuy
Investigator
Investigator
In response to XRaySpeX

‎07-12-2022 08:10 AM

Your current balance as of today 08:09 is £20.00. Your last top up was £20.00 on 06/12/2022 at 22:54. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Thanks

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to TheScottishGuy

‎07-12-2022 08:16 AM

Ok, you've already topped up but it hasn't yet bought the pack. Sometimes it takes a few hours. You could wait or just text PACK20 t0 150 now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
TheScottishGuy
Investigator
Investigator
In response to XRaySpeX

‎07-12-2022 08:20 AM

Hmm, 

Thanks for that. 

This has been 8 hours and it still hasn’t renewed. I’m unable to call or use data. This cannot be right. I’ve never experienced this before. 

Thanks again

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to TheScottishGuy

‎07-12-2022 08:21 AM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
TheScottishGuy
Investigator
Investigator
In response to XRaySpeX

‎07-12-2022 08:23 AM

Indeed it has. Thanks

0 Helpful