Service isn’t working

Ella49 · ‎21-10-2022

I set up a pay as you go phone on 150 and topped it up and have data on it. However, I have no service when I am out of my house and no service inside my house and I can’t receive any calls or texts. My data isn’t working but the service in my area is fine and on my EE app it says I have data but it’s not working and I can’t ring 150 any more .So I’m not sure what to do?

any help with this?

Chris_B · ‎21-10-2022

@Ella49 Where was the device from ? Did you get it from EE ? If it was used on a different network is it unlocked to use on EE.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎21-10-2022

@Ella49 : Do you have credit on it or an active Pack or Add-on?

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP