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Replacement top up card issue

Star9876
Explorer

‎18-11-2023 09:14 PM

I went to my local EE shop to get a replacement top up card after my purse was stolen and the sales person refused to give me one unless I gave my bank card details.

This seems odd to me.

Can anyone please confirm this is normal procedure? The sales person said it was policy. 

0 Helpful
3 REPLIES 3
Fatboy71
Ace Contributor
Ace Contributor

‎18-11-2023 09:22 PM

Maybe not the answer to your question. But if you have a debit card or credit card, you can top up at home via the online top up method without the need to pop to a shop to do it. 

Here's the link to it below:

Online top up 

XRaySpeX
Grand Master
Grand Master
In response to Fatboy71

‎18-11-2023 09:47 PM

If you are going to have to go out to a shop with a top-up card to top-up, you might as well just go to an ATM with a debit card.

The moral is that top-up cards are redundant!

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Star9876
Explorer
In response to Fatboy71

‎19-11-2023 07:18 AM

Yup, I am aware, I just have my routine and I'd like to keep it, thank you for taking the time to answer. 

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