12-12-2024 10:49 AM - last edited on 12-12-2024 11:15 AM by Leanne_T
Hello!
I did not use my phone number for a very long period of time. Right now the number +44 (0) ********* does not work at all. Could you please advice me if there is any possibility to recover it, so I could receive 1 single message on this number. I am ready to pay EE any charges or penalties that EE UK may consider appropriate in this case. Recovering of this number is vitally important issue for me! Thank you.
Alexander
[mod edit: removed personal details from the forum]
Solved! See the answer below or view the solution in context.
12-12-2024 11:10 AM - edited 12-12-2024 11:12 AM
@TourAsia : No, it's irrecoverable after so long! Sounds like your PAYG SIM had gone into hibernation & then been completely lost due to non-use for over a year.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
12-12-2024 11:10 AM - edited 12-12-2024 11:12 AM
@TourAsia : No, it's irrecoverable after so long! Sounds like your PAYG SIM had gone into hibernation & then been completely lost due to non-use for over a year.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.