Receiving calls abroad pay as you go

[Et30]

Hi

Im on a pay as you go contract. I am currently abroad in the EU and I am unable to recieve calls. Do I need to add roaming to receive calls in the EU?

Thanks

[Christopher_G]

Hi @Et30 

Welcome to the community.

Is it a new SIM? Did you use the SIM when you were in the UK to make a call or send a text message before going abroad?

Chris

[Et30]

Hi, No. It's the sim I've been using for years to make/receive calls and texts

[Christopher_G]

In that case, it should be activated for international roaming, @Et30. Do you have credit or an international add-on?

Roaming Costs | Help | EE

Chris

[Et30]

I do not have any add ons.

I have left the UK and made no changes to my pay as you go. I am in my new month until Sept. I have £0 credit.

[Et30]

Do I need to add £2.50 24 hour international roaming to recieve calls?

Do I need credit to receive calls?

[Et30]

Trying to check if it's an issue with ee/lack of add ons or an issue with my phone. Thank you!

[Christopher_G]

Sounds like that could be it, @Et30 

Receiving calls abroad is a chargeable service, so you'd need credit or a roaming add-on. Check out our roaming tool, pop in details of your plan and the country you're in and it will let you know what you need.

Chris

[Et30]

Hi, I have £5 in my credit but still unable to recieve calls. Do I need to have the roaming add on?

[Christopher_G]

You don't need the add-on if you're happy to pay the per minute/text rates, @Et30. 

Have you tried manually connecting to a different available network?

Chris