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[Pinar67]

Hi there. I downloaded an esim last night as I am flying out tonight which I realised deactivated my sim. As I was here for today and need my phone I tried to delete the eSIM. But looks like I’ve deleted both eSIM and my current sim. I need to download both as I have my schools who might need to contact me and like I said I’m flying abroad. Can you assist?

[Pinar67]

I can’t contact anyone as I have no reception

[Pinar67]

I am a pay as you go customer

[Katie_B · Accepted solution]

Good afternoon @Pinar67. 

Thanks for coming here. 

eSIM is not currently available for pay as you go customers. 

If your physical SIM is no longer working this will require a replacement SIM. 

Should you need this urgently, you can visit your local EE Store with photo ID. 

Katie

[Schockwave]

@Pinar67 , also make sure that your SIM card is activated and made a chargeable call or text before going abroad, otherwise it may not work.

[XRaySpeX]

@Pinar67 : You can't have d/loaded an eSIM as there are no eSIMs on EE PAYG.