How do I cancel a direct debit

[Himadri]

Being told to go to your bank to cancel a direct debit is not a helpful response.  In the UK that works but if you arrive in the UK for a holiday from Australia and buy an EE (My Mobile) SIM card and then at the end of your holiday want to cancel any direct debit you set up to pay for a package you need there to be a process with EE to cancel.  Direct debits are NOT cancelled with your bank in Australia but with the company you set up the direct debit with.  I have stopped the package I signed up to while in the UK but for ease of mind I would like the direct debit cancelled.  

[Nisha83]

Thank you for your information, but what if i cannot text to 150 as i returned to Jamaica and my EE sim will no allow text. They still charged my account for October and i want to cancel them charging me each month as im no longer using the service. I thought i could just cancel by logging into my account but i cant seem to find any option to cancel, i cannot call them directly and text doesnt work, they said i can use Twitter messaging but i havent received a response i dont know what other option to use..please help

[XRaySpeX]

@Nisha83 : From your online MyEE go to Menu > A/c Settings > Manage your Cards.

[Alishah72]

It's so hard just like kicking out the borris Johnson from #10 lolz  😄

[Leanne_T]

Hi @Alishah72

Thanks for coming here. 

Would you like to cancel a direct debit? 

If so, do you have a pay as you go account with a recurring card payment set up, or pay monthly account with us? 

Leanne 🙂