Discovery+ (TNT Sports) activation issue on the EE app

[Adnanasghar1548]

Hi Nick, I'm Adnan is here and I'm New on EE sim. I was try to make package on my sim but by mistake I ordered £10 package sim. Now I just want to say that I have the EE number. Kindly adjust my amount on that sim. Thank you 

Sim order reference number is ********

[Adnanasghar1548]

My Old sim number is *******

Mod edit: [please don't post personal information on the community].

[Katie_B]

Hi @Adnanasghar1548. 

Welcome to the EE Community. 

So I can help further, please could you confirm the following.

Have you placed an order for a new SIM rather than topping up an existing SIM?

Speak soon, 

Katie

[Adnanasghar1548]

No I have already purchased the sim and topping up both. Now I just want to refund my money and cancel the order.

[Katie_B · Accepted solution]

Thanks so much for confirming @Adnanasghar1548.

If you do not wish to proceed with your order please get in touch with our customer care team.

We do not have the ability to cancel orders here on the EE Community.

Katie 🙂