Pay as you go receipt/invoice

[pwpit]

Hi,

I'm after receipts for my top-ups on my data only pay as you go sim.

I've seen the previous answers to this question but when I called customer services they said it couldn't be done. The support rep was transferred from sales 2 weeks ago so i suspect he just doesn't know how.

It's been more than a year since this questions been answered so i wanted to ask again before i ring for a third time and ask to be escalated.

Cheers for any help.

[sandornagy]

Hi @James_B 

Could you please specify what exactly are not for self service options. So far what I have tried all ended with self service. 

Thanks

[Katie_B]

Hi @sandornagy. 

Anything to do with account based queries, number port etc will get you connected with our customer care team. 

Katie 🙂

[sandornagy]

Hi Support Team, 

Just for others benefit: I managed to be connected with an advisor by selecting first option 3 then option 4. 

Thanks