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Pay As You Go Roaming - can't receive any calls although I have credit in accoun

Albu
Investigator
Investigator

‎27-11-2023 11:44 AM

Hi there, I have recently switched to PAYG, put £5 in and I am not being able to  receive any calls whilst in Spain - the phone doesn't ring and it just shows me a missed call... This is really frustrating as I can't log in into my banking and there seems to be no chat option with EE available:( please help. Thanks and have a great day!

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎27-11-2023 01:14 PM

It takes 30 days to cancel a contract & before it is moved to PAYG. Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Albu
Investigator
Investigator
In response to XRaySpeX

‎27-11-2023 01:16 PM - edited ‎27-11-2023 01:17 PM

Thanks for your reply. Argh, nobody talon me that. No, I switched whilst being abroad and on eSIM. 

0 Helpful