Could someone please help with an issue I have with a PAYG sim card that has had the number disconnected in error.
I have spent nearly 2 days, on and off of live support chat, on and off the phone (someone from EE will get back to you in 24-48 hours and never have) with day 274 being Thursday 7th March 2024, the day that my number, according to the PAYG team & the information on here, will be lost forever.
A sms text was sent out, according to the live chat operatives, at 4:50am on Monday 4th March 2024, that informed me that my sim card number would cease working. This was not only NOT received in any form, no other sms text messages, no emails, no phone calls, nothing.
I have seen / read the issues over non use and keeping numbers topped up and this was and has been done.
Is there anyone that can shed ANY light on this please, I do not have another number and all of my communications are linked to my one number with EE.
The MyEE app (installed and uninstalled as instructed by live chat) is not working and has just sat on a loading blue screen with the EE logo in the middle, on and off for 3 days.
I have / had credit on my EE account, which was not used. The number was not being ported. I did get a number of "sales" calls in Nov / Dec / Jan, offering PAYM upgrades, all were ignored. My local phone mast DID have issues for months, which was resolved, according to the EE offshore technical team.
Is there a direct email that will work, as all I keep getting is use your EE phone to call support to verify my number, which obviously is not working!
Thank you in advance
